Contact information

Contact Policy

At Caryna, we believe in transparency and accessibility. Our customers are at the heart of everything we do, and we want to ensure you can easily reach us whenever needed.

Business Information

Customer Inquiries

For any questions regarding your order, our products, or our policies, please reach out to us via email. We aim to respond to all inquiries within 24–48 business hours.

Order Assistance

  • For questions about your order status, please include your order number in your message.
  • If your inquiry relates to a return, exchange, or refund, kindly review our Returns & Refunds Policy before contacting us so we can assist you more efficiently.

Business Hours

Our team is available to assist you during standard business hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (local time)
  • Weekends & Holidays: Limited support, please allow extra time for a response.

Important Notice

Caryna is an online retail business. We do not operate physical storefronts, and all communications are handled via email. This ensures that every inquiry is properly tracked and responded to in a timely manner.

By shopping with Caryna, you acknowledge and accept the terms outlined in this Contact Policy.